Refund Policy
1. Our Commitment
We want you to be satisfied with your purchase. This policy explains when and how you can request a refund for your SEO audit report.
2. Full Refund — Before Delivery
You are entitled to a full refund if:
- We fail to deliver the report within 48 hours of your purchase.
- The website URL you submitted is unreachable or cannot be audited for technical reasons (e.g., the site is offline, blocks all crawlers, or requires authentication).
3. No Refund — After Delivery
Once the audit report has been delivered to your email and is accessible via the unique report link, no refund will be issued. The report is a custom digital product generated specifically for your website — it cannot be "returned."
4. How to Request a Refund
To request a refund, send an email to help@getauditfix.com with:
- Your order confirmation email or order number.
- The reason for the refund request.
We will review your request and respond within 3 business days. Approved refunds are processed through Lemon Squeezy and typically appear on your statement within 5-10 business days.
5. Disputes
If you are not satisfied with the quality of the report, contact us at help@getauditfix.com before filing a dispute with your payment provider. We are committed to resolving any issues directly and promptly.
6. Contact
For any questions about this refund policy, contact us at help@getauditfix.com.
Last updated: March 2026